Monday, November 21, 2016

How To Recover Your iPhone When Frozen On Boot Up Screen Without Losing Your Data


Has this ever happened to you; your iPhone or other iOS device(s) stop responding, so you try a hard reset, and then get stuck on a bright screen with the Apple logo in the center. Well it happens more then most would like to admit. If this has happened to you, then you would know that one of the only ways to fix this issue, may result in you loosing some of your data (If you haven’t recently backed up your data to iCloud or your Mac/Computer). Until now, there is a new way to restart your iOS device(s) from the boot up screen of death without losing your data.

Before hand, when your device(s) get stuck in boot up mode, the only way you could restart your iOS device(s) was to restore it to factory settings and then reinstall from your back up. However now there’s a new option in iTunes, to ether restore or to update to the latest iOS. Buy doing this, it may get you back up and running without losing your data.


Here’s a step by step guide on how to resolve this issue if it ever comes up.


If your screen is Black/White, frozen or stuck in startup mode:

First, you can try to force your device to restart.
By forcing your device to restart, it won't erase the content currently on your iOS device(s).

You can force your device to restart even if your screen is black or your buttons aren't responding.

- To force a restart on an iPhone 7 or iPhone 7 Plus:
Press and hold both the Sleep/Wake and Volume Down buttons until your screen goes blank and then release when you see the Apple logo.

- To force a restart on an iPhone 6s and earlier, iPad, or iPod touch:
Press and hold both the Sleep/Wake and Volume Down buttons until your screen goes blank and then release when you see the Apple logo.

If your device still won't turn on or start-up:

Plug in your device and let it charge for up to about an hour.

After a few minutes, you should see the charging screen.
If you don't see the charging screen within the hour or you see the connect to power screen, check the USB cable and power adapter. Make sure that everything is plugged in correctly and no composites are damaged. You might also want to try a different USB cable or power adapter.

If you’re still having issues with your iOS device(s) contact Apple Support and organize an appointment.


If your device turns on but gets stuck during start up:

If you see the Apple logo or a blue screen for a long time during startup. Try the following steps:

1. Connect your device to a your Mac/Computer and open iTunes. If you don't have a computer, borrow one from a family member or friend, or go to an Apple Retail Store for help.
2. While your device is connected, force it to restart.
On an iPhone 7 or iPhone 7 Plus; Press and hold the Sleep/Wake and Volume Down buttons at the same time. (Same as the first steps before).
On an iPhone 6s and earlier, iPad or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time.
3. Don't release when you see the Apple logo. Keep holding it until you see the recovery mode screen appear.
4. When you get the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data.

Note: (iTunes will attempt to download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.)

If it continues to take more then 15 minutes, your iOS device(s) update may fail due to an error connecting to Apple. This problem may appear with an error code like, “Error Code 1671.”


If the error code 1671 appears during the iOS installation or start up:

The error code will show up as; “The iPhone, iPad, or iOS software update server could not be contacted due to an unknown error occurred (1671).” (or something like that).

The following steps will work around 90% of the time.  These steps will bypass most of the common iTunes errors, including error code 1671, that occurs when upgrading or restoring your iPhone, iPad or other iOS device(s).

Fixing “error code 1671” on Your Windows PC:
1. Disable any and all Antivirus programs that are running in the background, such as Avast! Antivirus or Malware Bytes.
2. For Windows PCs, search for your “Host” file on your computer.
1. Go to “My Computer” and your C:/ DRIVE.
2. Go to Windows > System 32 > drivers > etc and locate the “Hosts” file.
3. Drag your host file to your desktop.
4. Remember this location as you will have to put the hosts file back in this same place after you are done with your restore.

Open iTunes and restore your iDevice.  Once you’re done, make sure you go back to the same folder and put the “host” file back into the folder..System32 > drivers> etc..on your PC.


Fixing “error code 1671” on Your Mac:
Connect your iPhone or iOS device(s) to your Mac using your USB cable.
1. On the Finder menu bar, located at the top of your screen (make sure you have nothing else open on your desktop) Select Go > Go To Folder.
2. In the Box, type in the following location [ /private/etc/hosts ] and then press Enter.
3. A new Finder window will open and your hosts file will be selected
4. Drag the “host” file out onto your desktop. (this may still leave a copy in the “Host” folder, if so, delete ONLY the copy in the folder)
5. Remember this location as you will have to put the hosts file back in this same place after you are done restoring your iOS device(s). (I’d leave the window open or minimizes it until you are completed).  

Open your iTunes app and restore/update your iPhone or iOS device(s). At some point, your iPhone/iOS device(s) will ask you to type in your Passcode. Once you have done this, the update should have worked, without losing any of your data.
(NOTE: Once update is completed, you will have to go through the “welcome to iOS” start up again and re-enter your information).    

Once you are done, make sure you go back to the same folder and put the “host” file into its original location [ /private/et/hosts ].

If you still have problems or this dose not work, I would suggest taking your iOS device(s) into Apple.
Please remember to frequently backup your devices.


Thanks for reading.


Nikolaos Kourtessis  

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